Who are we?

Naseeha is a Mental Health Hotline, and so much more.

7 days a week we answer calls from around the world from Muslim and non-muslims. Naseeha Mental Health has been a great bridge for individuals who are going through life’s challenges. Where hope is lost, Naseeha is found. We provide a safe zone for youths and individuals to talk and get the help they need. We provide workshops to youth across North America, web therapy sessions, and offer texting mental health support.

We are Zakat eligible USA and Canadian and tax receipts will be issued.

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FAQ - Frequently Asked Questions

What does Peer-to-Peer Support Mean?

Peer to peer support is focused on providing an emotional and social connection through courageous conversations that aim to validate the challenges people experience as a result of mental health concerns.  Naseeha staff considers the well-being of the individual from a holistic perspective by recognizing their social location. Through active listening and a nurturing dialogue, we hope to empower people to recognize their own strengths and agency as a means to inspire hope.

Do we give Islamic Advice?

Naseeha Muslim Youth Helpline Peer to Peer Counselors do not issue Islamic rulings, nor discuss issues pertaining to Islamic jurisprudence/law. All callers inquiring about halal/haram are referred to their local Islamic institutions.

How trained are our counselors?

Naseeha has developed an internal training program to provide on-going training for our helpline volunteers throughout the year. All of our counsellors take courses on how to handle crisis-intervention incidents to Mental Health First Aid. Our team are in constant training LivingWorks’ SAFETalk program. In addition, we are heavily trained in Prophetic Counselling within the Islamic framework.

How do I know that my call is completely confidential?

Our helpline is toll-free, anonymous and confidential. Our phone number will not show on your phone bill for family/friends to be able to track. Caller ID is blocked and our helpline Peer-Counselors do not see your number.

All information you share with our Peer to peer counselors will be kept completely confidential within the team. There are a few limitations to the confidentiality however. Information will be disclosed with or without consent if there is:

  1. Concern that you may be a harm to yourself or someone else
  2. If there is concern of a child being abused, neglected or witnessing abuse

Are we a registered charity?

Yes, we are a Registered Charity under the Canadian Revenue Agency. Our registered number is 82550 1869 RT0001

We are also a Registered 501 (c)(3) organization. Our US Federal Tax ID# 83-4406712

Are we Zakat-Eligible?

“Naseeha Muslim Youth Helpline is a project that is worthier of all attention and support from Muslims. It is about people helping people and making a difference in their lives such as giving a valuable advice, listening to someone’s pains or even preventing someone from committing suicide. The work of this group embodies the very spirit of Islam where free of charge help is given with pleasure, attention and love by dedicated volunteers. I have known and supported the Naseeha team since the inception and I invite everyone to support this work with charitable donations. This service is definitely Zakat eligible and falls under two or three categories of Zakat recipients.” – Imam Hamid Slimi

How can I trust Naseeha with advising the youth?

Our Peer-Counselors have extensive experience in youth counseling and mentorship. Most have studied Psychology or Applied Social Sciences, and some are registered Social Workers and Therapists working in their field. With their combined experience, our Peer-Counselors bring a breadth of experience to our team, from Grief and Bereavement Counseling. Life Coaching, Crisis Intervention, Suicide, and Substance Abuse Counseling.

Can we call if we are outside of N.America?

Yes you can, as long as you have access to calling a 1-800 number. Please keep in mind of our hours of operation and if any long-distance or air time charges may apply.

Peer-to-Peer Support

Naseeha provides an anonymous, non-judgemental, confidential and toll-free peer support helpline to listen to and be there for youth experiencing personal challenges and to support them in working through those challenges.

Support Topics

Our peer support cover topics such as Drugs and Alcohol, Bullying, Religion, Marriage and Divorce, Domestic Issues, Pornography, Mental Health, Bullying, Depression, Career or Work related issues.

Education and Outreach

In 2015 Naseeha launched an Education and Outreach program in an effort to promote healthy connections in faith and educational institutions. Our hope is that every young person can thrive by navigating any personal challenges to contribute positively in their community.  Some of the topics we tackle include bullying, mental health and Islamophobia.

Naseeha strives to serve the community in accordance with the following principles:

  • Naseeha’s services are open to all people regardless of their age, race, ethnicity, sexual orientation, gender identity, family makeup, social status, income, ability, physical and mental health, and even religion.
  • We recognize that people have suffered prejudice, discrimination, rejection and exclusion because of such personal factors, both in the Muslim community and under the influence of social and cultural biases within our society.
  • We recognize that it is a God-given right for every human being to be free in all of his or her choices, including freedom of conscience and belief.
  • We believe that Islam invites each believer to personally strive to meet a code of conduct that is dignified, beautiful and sometimes challenging.
  • We will share the responsibility of creating a climate of love, respect and inclusion for all in the context of our diverse society. This is built on wisdom, faithfulness, respect, integrity and accountability.

Our Mission Statements

For individuals:

Being the first line of contact, we provide confidential counseling services. We empower individuals to establish clear action plans, which may include referrals to local professionals, in order to help people help themselves.

For communities:

We champion civic engagement, advocacy and public awareness by being present in our schools, conducting community workshops, and being directly involved in crisis intervention. Using our analytics, we shift our focus to where it is needed most and drive dialogue within communities

Meet Our Leadership

Summayah Poonah

Head of Operations

Muhsin Kermalli

Executive Director

Rufaida Mohammed

Head of Special Projects