Ed Retreat 23 registration ends in:



Posted 9 months ago


  • Provide goal-focused counselling for youth (18 and under) families and community members who are struggling with mental health issues.
  • Provide assessment, referral and crisis counselling support services to immigrant/newcomer/ racialized youth over the helpline or text support platform or off-site locations such as PDSB schools.
  • Provide support to clients to help reduce the need for more intensive and intrusive intervention, help reduce the severity of mental health problems or symptoms and strengthen coping and resilience.
  • Manages cases: follows up by telephone; makes appropriate referrals; researches and coordinates external services such as child protection and youth justice.
  • Assist youth to prioritize their crisis needs and facilitates referrals to the closest and most appropriate community services
  • Assisting in the operation of the agency’s programs & services including information updating, compiling monthly statistics, activity and outcome report submitted on a monthly, quarterly and yearly
  • Assists with tasks as delegated by the Counselling Lead & Head of Operations to be completed during downtime while on counselling shifts
  • Attend monthly / biweekly staff counsellor meetings where required 


  • University degree in social work, psychology, criminal justice or related field
  • Must have at least two years of experience working with children and families that have experienced trauma, violence or mental health issues
  • Possess knowledge of trauma-focused cognitive behavioral therapy
  • Must be able to demonstrate sound judgement and ability to build rapport
  • Strong communication skills in and out of the therapeutic environment
  • Ability to utilize verbal de-escalation techniques to effectively provide crisis intervention
  • Demonstrated skills in case management, assessment and intervention, advocacy
  • Ability to multitask while maintaining high level of accuracy in data collection
  • Excellent interpersonal, organizational, communication, presentation and facilitation skills
  • Ability to work with diverse people and communities with awareness to socio-economic and cultural barriers
  • Capability to handle multiple priorities with ease and professionalism; able to work in a fast-paced environment with minimal supervision
  • Fluent in English and ability to speak, read and write second language is a definite asset.
  • Strong communication (oral and written), and computer skills (Word, Excel, PowerPoint, Outlook), Social Media (Facebook, Twitter, LinkedIn etc.) and Web based databases (CTIMS)
  • Adaptive to flexible working hours including evenings and weekends as needed
  • Police Record Check for Vulnerable Sector is required as part of the hiring process
  • Must have own transposition, driver license and insurance to use your vehicle for job related travelling

Please submit a one-page cover letter and resume as ONE PDF file. Please express in which role (paid/volunteer) you’re applying.


  • Flexible schedule
  • Work from home


  • Up to 20 hours a month


  • The commitment of 3 shifts a month (for a total of 9 hours), can be completed among any of the following shifts based on availability.
    • Day Shift (12:00 PM to 3:00 PM)
    • Afternoon Shift (3:00 PM to 6:00 PM)
    • Evening Shift (6:00 PM to 9:00 PM)
    • Night Shift (9:00 PM to 12:00 AM)
    • Late Night (12:00 AM to 3:00 AM)

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