Education Manager – Naseeha


Canada, U.S.A.

Posted 2 months ago

About Us:

We Naseeha Youth Helpline (“Naseeha”) is a registered charitable organization.  We provide confidential helpline for young Muslims to receive immediate, anonymous, and confidential support over the phone and over text from 12 – 12 pm, 7 days a week (Eastern Standard Time). 

Naseeha launched in 2006, and since has been offering support to young Muslims in North America, to talk about, and work through their issues with our trained counsellors. Our trained counselors are themselves young Muslims with diverse backgrounds and experiences that give them a unique appreciation for the range of issues confronting Muslim youth today. Our mission is to establish a helpline that incorporates Islamic and prophetic-centered understandings and teachings. We also strive to raise public awareness into, and conduct and support research efforts regarding, effective solutions to support mental health among young Muslims in Canada and abroad.

At Naseeha, we aim to provide a progressive, high-value and high-quality service to all our callers. Statistics show that there is an urgent need for our counselling services and year over year our call statistics indicate the same. There is an increased demand for our service, and we are expanding our capacity and operations. 

Job Summary:

The Education manager works under the general supervision of the Clinical Manager and Head of Operations to develop, co-ordinate and deliver programs and interventions related to Naseeha’s services and operations. Your position and title will be Education Manager and you will be responsible for inter-departmental administrative duties outlined below.

Duties and Responsibilities:

  • Create different knowledge products (i.e. presentations, webinars, workshops,
  • toolkits)
  • Create a knowledge dissemination plan 
  • Collaborate with internal Naseeha staff (i.e. manager, communications lead) to work on deliverables 
  • Consult with stakeholders and partners 
  • Identify target populations who will benefit from knowledge products 
  • Develop forms and surveys for community feedback with team support
  • Develop and maintain community and professional networks across North America to inform and implement the Naseeha’s Education and Outreach Division’s resources and materials in schools and professional organizations
  • Document program details distributed or presented to ensure quality control and sustainability
  • Perform additional duties designated by the Executive Director, Muhsin Kermalli to achieve success of programs and meet mission of Naseeha’s Education and Outreach Division
  • To attend regular meetings with Head of Operations and other key individuals within the organization to plan and implement directives of Naseeha
  • Understanding necessities of the Education Unit of the Education and Outreach Division and equipping them accordingly


The Education Manager should demonstrate the following: 

  • Self starter and ability to work independently when needed.
  • Managing conflict
  • Understanding of cultural nuances
  • Team player
  • Organized
  • Time management
  • Able to have clear boundaries
  • Capacity building
  • Public speaking / Presentations


  • Fluent in English both written and verbal
  • Excellent interpersonal communication skills and problem-solving strategies to work with a diverse client group.
  • Knowledge of the issues facing vulnerable children, youth, and families.
  • Flexibility and willingness to put extra hours into the organization
  • Background in Education and Psychotherapy is preferred

Working Conditions:

During COVID-19, onboarding will be remote, and work will be partially performed remotely and partially at our new head office. Post COVID-19, some travel is required within Canada and US. 

This role requires a high level of integrity, ethical behaviour, business practices and an ability to be a strong leadership role model within the organization, and a strong brand ambassador for Naseeha in the community.

Address: 5648- Unit#2 McAdam Rd Mississauga, ON L4Z 1T2

Hours of work: up to 40 hours per week, including weekends and evenings (as needed). 

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So many individuals call us with many concerns. Some contemplating suicide, others addicted to drugs. Your Zakat helps us help the souls of these individuals.